Monday 24 September 2012

Animals galore


September has been – as usual – a nice month – full but without the rush, or the extreme heat, of August.  The weather is lovely, even a little chilly in the evenings – though I realise that it is nothing compared to the UK where I hear there have been frosts.  And it’s not even October yet!
We have had many returning guests – and some very nice new ones.  Also one not-so-happy guests who I put in the roof apartment and who has written complaining about it on Trip Advisor.  I might put a reply on – though I prefer not to get too involved.  But his view is just that – I have several guests who like to have that apartment every time; not to mention that the guest immediately before him and the one immediately after both loved it.  He (apparently – I haven’t read it myself as I get too stressed) says you would need a megaphone to communicate from there.  Why would you need to communicate from your room?  And actually the guests before him got very friendly with the ladies in the apartment opposite – from talking to them while he sat on the balcony.
More importantly this guest NEVER came to me and said anything.  The only communication I had with them was to greet them when they first arrived and one morning when I gave him a lighter to light the cooker; other than that they went in and out without speaking to anyone.  Had he asked me, I probably could have given him an apartment on a lower floor. As it is they moved out 2 days early, trundling their cases up the road and no doubt already composing what they were going to write on Trip Advisor!  He has even commented that I spoke to Emre in Turkish and assumes I was saying something about him.  Most people laugh at the way the boys and I speak a mixture of Turkish and English and many of them have sussed that I usually use Turkish when I am telling them off for something, but quite honestly this IS Turkey and what language I speak with my children is really not a subject for complaint.

Kaan is back at school – and the school day now starts at 7.30am, and finishes at 12.30.  In the afternoon a second set of students use the classrooms.  This used to happen quite a lot when there weren’t enough places in schools for the growing number of pupils, but recently it has become much less common and my two have never had to do it before.  Now it is the result of the government making changes to the education system, without really having the facilities in place first.  I am not happy about it; Kaan, though he complains about having to get up early, of course is happy to get the whole afternoon off!

I had a lovely day in Kalkan on Friday visiting my sis and brother-in-law who are on holiday there.  Their hotel is very nice with great views and a lovely pool area and we had a fantastic meal out.  I stayed in a small but clean and neat little pension.  It had a framed certificate on the wall saying it has a five-star rating from Trip Advisor which made me smile.  Though I was quite happy with the room, I could, if I were that way inclined, write a comment that I couldn’t lock the balcony door (despite being pretty experienced with tricky turkish doors), the light above the bed was too weak to read by, the sink was cracked and there was a pretty bad smell coming from the drain in the bathroom.  Needless-to-say I am not going to!

Have been feeling a little like I am running a zoo as the number of animals round here seems to be increasing.  The little black kitten that has been hanging around for a couple of months is now a half-grown, very hansome cat who is missing Matt who fed her sausages all last week!  The puppy who turned up a few weeks ago is growing fast; I am trying to find her a home, but most of the guests think she will still be here when they come next year.  She is very sweet, but getting naughtier as she settles in; she barks at the tortoises and can even flip them over, the other afternoon she cornered the rabbit and she has run off with the solar panel for the garden lights.  But it’s hard to stay cross for long with something this cute….!

Thursday 6 September 2012

More sneaky tricks


I am beginning to get suspicious that Hotels4u – part of Thomas Cook and a company you would trust to play fair – are not!  If you read my blogs in the winter you will know that we had a lot of trouble with this year’s contract.  Having spent a couple of hours discussing and agreeing prices and other details, they then said they wouldn’t honour the contract because they were working out more expensive than their rival company (despite the fact that I had given them the same prices).  We did agree a new contract but I still think they are not happy with the price for peak season.  Their solution – tell people Poppy is full and flog them something else that is cheaper for them.  I can’t prove this, but I have had several families who have previously stayed with us pop in and say they tried to book for Poppy but were told it was full.  At first I didn’t question it as since my return from the UK (mid July) we have been full from 11th September for a few days.  But the latest group said they were trying to book back in MAY.
Having just done my accounts for August it seems a bit surprising that Hotels4u made 17 reservations in June, 12 in July and for August – just one booking.  The other company we work with – Low Cost Holidays – booked 12 rooms for July and 15 for August.  It certainly makes me wonder….and gives people another reason to book direct!

I am trying to ignore the mess and noise coming from outside the gate.  I am very happy that the electric company are putting our cables underground which will make the supply a bit more reliable, not to mention getting rid of the ugly telegraph pole next to our entrance.  I am not so happy that they felt a need to do it in the middle of the season! I arrived at 8am the other morning to find a digger and lorry right outside the gate – no chance for anyone in that side of the hotel to have a lie-in.  They also managed to hit a water pipe – turning the trench into a moat (we already have the drawbridge to get out – see picture) and have broken our telephone/internet line twice so far.  I am gritting my teeth and thinking of the end result.
work in progress!
 Actually on Tuesday I just went out for the day with some friends who are staying.  A quick trip to the market, then up to Kaya village.  We had a short walk around the deserted village but spent more time just sitting in a ‘köşk’ (platform with cushions) with cold drinks, enjoying the views and the lazy feel of the place.  Even the camels were collapsed in the heat (see photo)!
camel at Kaya
 Then we went down to Ölüdeniz – this time to one of the small sandy beaches at the back of the lagoon which are a great place for children to swim. Not that their kids – aged three and a half and  not-quite-two are frightened of the water.  I have never seen any child throw themselves with such abandon into the pool – baby pool, big pool, shallow end, deep end – as Maddie, the younger one, does.
Lots of lovely guests in - but we were especially happy to see Jan and Graham.  Here they are with Rachel and her birthday cake.  
Rachel's birthday
 And finally here is ME in the water  - when I went diving a few weeks ago.  I like this picture!